FAQ's

What does it mean when you say LYS Beauty is Clean?

We know the word “clean” is like a buzz word these days that nearly every brand is shouting, but we have the receipts and formulation standards to form our own definition. LYS is proudly a certified Sephora Clean brand, meaning each SKU is formulated without parabens, talc, sulfates such as SLS, fragrance, phthalates, mineral oils, formaldehyde and more.  Additionally, we created an expansive “exclusions” list featuring thousands of harmful, yet commonly used ingredients that we avoid.  This list includes PEGS, EDTA, Octinoxate and Cyclic Silicones to name a few which have all been linked to skin concerns.

Our Founder is a 15-year clean beauty industry veteran, and her passion and mission is to continue innovating within clean beauty using a skin first approach that doesn’t require you to compromise your look or great ingredients.

 

Does LYS Beauty test on animals?

No way! LYS is proud to be a 100% cruelty free brand. We do not test on animals.

 

Is LYS Beauty vegan?

Yes, we never use any animal-derived ingredients in our formulas. EVER.

 

Are your products gluten free?

Absolutely. LYS Beauty is totally gluten free, making them perfect for those with sensitivities.

 

How do I find my perfect LYS foundation shade?

Visit our Shade finder to take the quiz to find your perfect match. Our foundation is uniquely made to be flexible, complementing and adjusting to various skin tones.

 

What forms of payment do you accept?

We accept Mastercard, Visa, Discover, Amex, Apply Pay and Shop Pay.

 

What if I have issues with my order, tracking or any other concerns with my order?

All tracking information will be emailed to you once your order has been shipped.  See our Shipping details for transit times. Please contact our Customer Experience team at customerservice@lysbeauty.com for any other order related questions.

 

What is your return policy?

Please see our full policy here.

 

Do you offer discounts and promotions?

To stay up-to-date on the latest promotions and receive exclusive access to any of our sales and discounts, please join our email or SMS list.

 

Where else can I buy your products?

LYS is sold exclusively at LYSBeauty.com, as well as Sephora.com.

 

Do you ship Internationally?

Currently we only ship to US and Canada, but shipping to additional international markets is a top priority. Make sure you are following us on Instagram and or Facebook, as well as signed up on our email list to be the first to know when we expand our offerings.

 

How can I get more information about a product?

Our product pages house great information about the formula, wearability, shades and ingredients. If you need more details, please don’t hesitate to reach out to our Customer Experience team at customerservice@lysbeauty.com