Shipping & Returns

LYS BEAUTY Shipping

LYS shipping is limited to the United States and Canada at this time. Orders are shipped Monday through Friday only, excluding federal holidays in the United States. Most orders shipped via Ground Service are processed and shipped in 1–2 business days, depending on product availability. Overnight and 2nd Day orders placed by 11:00 a.m. EST will be processed and shipped the same day, depending on product availability. Orders placed after 11:00 a.m. EST will be processed and shipped the next business day. Overnight and 2nd Day Service are not available for shipments to Military APO/FPO, P.O. Boxes, and select locations in Alaska, Hawaii, and US territories. Please note that LYS is not responsible for lost or stolen packages, so please be sure to choose a secure delivery location.

SHIPPING DETAILS (ALL RATES SHOWN IN U.S. DOLLARS. LYS BEAUTY IS NOT RESPONSIBLE FOR EXCHANGE RATE FLUCTUATIONS.)
Shipping Method	Rate	Delivery Time	Carrier
US Ground Orders Under $50	$7.95	3-5 Business Days	USPS Ground
US Ground Orders $50+	FREE	3-5 Business Days	USPS Ground
2nd Day	Weight-based	2-3 Business Days	Not Available at this time.
Overnight or Next Day	Weight-based	1-2 Business Days	Not Available at this time.

All Canada orders will be shipped International Economy at a flat rate of $39 and will include taxes, customs clearance and duties.  We highly recommend for cheaper shipping rates in Canada to purchase from Sephora.ca.

Returns

At LYS Beauty, we take a skin-first approach and strict formulation standards to create clean formulas to unlock your skin’s maximum potential.

Your experience is our number one priority. If you’re not satisfied with your order, we will gladly offer an exchange or a refund on the unused portion of the products within 30 days of purchase from lysbeauty.com, excluding shipping and handling. At this time, we are unable to offer refunds or exchanges on Merch/Apparel, sale items and sample items.

If significant damage has occurred to the item(s) in your shipment, or if any of the items you received are incorrect, please contact us within 48 hours of receiving your package. Please provide the order number along with your email address and phone number for the quickest service. To assure a prompt resolution, please keep the box, packing materials and the damaged or incorrect items for inspection by the carrier.

To initiate a return, please contact Customer Service at customerservice@lysbeauty.com and someone will assist you with next steps.

For your protection and to ensure prompt delivery, we suggest mailing returns via FedEx or another insured and traceable parcel method. Please keep in mind that returns shipped ground usually take 5-7 business days to receive before they can be processed.

To start a return, you can contact us at customerservice@lysbeauty.com. If your return is accepted, we will ask that you ship the product back and provide shipping instructions. Items sent back to us without first requesting a return will not be accepted.

Please note: Only items purchased at lysbeauty.com may be accepted for return.

INTERNATIONAL SHIPPING

Do you ship internationally?

International shipping is currently available to 50+ countries. Shipping rates for international orders will be calculated at checkout; duties and taxes may apply.

Australia	Finland	Japan	Philippines	St. Martin
Austria	France	Kenya	Poland	Sweden
Bahamas	Germany	Mexico	Portugal	Switzerland
Belgium	Greece	Morrocco	Saudi Arabia	Thailand
Canada	Hong Kong	Netherlands	Singapore	Turks & Caicos
Cayman Island	India	New Zealand	South Africa	UAE
Costa Rica	Ireland	Nigeria	South Korea	Uganda
Curacao	Israel	Norway	Spain	United Kingdom
Denmark	Italy	Panama	St. Barthelemy	Uruguay
Dominican Republic	Jamaica	Peru	St. Lucia

Who handles your international shipping? 

We've partnered with Passport Global, Inc. together with its subsidiaries, affiliates, and / or nominated agents (“Passport”) to facilitate the sale and delivery of orders to international markets. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly. By placing an order on our website, you agree to the referenced terms of sale for these markets.

Do I have to pay duties and taxes?

To create a better delivery experience for you, we offer Delivered Duty Paid (DDP) shipping to some of our international customers. By shipping DDP, duties and taxes are collected directly at checkout so that your package is less likely to be stopped at customs. Please note that duties and taxes assessed by customs vary by country and product.

How are taxes paid?

For DDP shipments, taxes (VAT/GST) are collected at checkout. In most markets, taxes are remitted to the tax authority as part of the customs clearance process. However, some markets require the seller to remit taxes on low-value goods outside of the import process. For these markets, Passport acts as the Seller of Record for importing your low-value consignments / products. Note that by placing an order, you agree to the linked terms of service: European Union, United Kingdom, Australia, New Zealand, Norway, Singapore, and Switzerland.

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. 

When will I receive my order?

We want you to receive your order as fast as possible!

International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.

My package seems to have stopped moving.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status. At any time, if you have a shipping related question you can reach out via your tracking page

Need help? Email at help@passportglobal.com for assistance.